English for Hospitality Business

English for Hospitality Business

Penulis

Ni Komang Putri Widari

Penelaah

I Nengah Sudipa

Layot & Design

Usman Jayadi

Penerbit

CV. Kanhaya Karya

Jl. Melati Raya VIII/2 BTN Rembiga

Kota Mataram – NTB

Email: penerbitkakapress@gmail.com

Website: www.kakapress.com

WA: 081238426727

ISBN: 978-623-92252-9-2 978-602-60169-9-7

Cetakan Pertama

Mei 2020

ii

PREFACE

First of all, I would like to thank to The Almighty God, Ida Sang Hyang Widhi Wasa for His blessing that this book entitled “Learning for Hospitality Business” could be

completed on time.

On this occasion with great humility, I would like to thank and express my best gratitude for my supervisor Prof. Dr. I

Nengah Sudipa, M.A for his support in completing this book

through the guidance and direction as well as the encouragement that are very useful and helpful for the preparation and writing of this book.

This English for Hospitality Business book is presented with material that suits the needs of the tourism business industry and is accompanied by an attractive teaching method for

tourism student who are then able to fill work opportunities

in the tourism world.

Hopefully, through this new step, tourism universities will

be able to produce qualified, competent and professional Indonesian tourism human resources so that they can compete and have a high competitiveness in the national and

international tourism work fields.

Denpasar, May 2020

Ni Komang Putri Widari

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TABLE OF CONTENTS

COVER…………………………………………………………………..i

PREFACE................................................................................................ ii

TABLE OF CONTENTS ....................................................................... iii

UNIT 1 GREETING ............................................................................... 1

ACTIVITY #1 ................................................................................. 2

ACTIVITY #2 ................................................................................. 3

ACTIVITY #3 ................................................................................. 3

ACTIVITY #4 ................................................................................. 3

UNIT 2 AGREE AND DISAGREE ..................................................... 5

ACTIVITY #1 ................................................................................. 6

ACTIVITY #2 ................................................................................. 7

ACTIVITY #3 ................................................................................. 8

ACTIVITY #4 ................................................................................. 8

UNIT 3 COMPLAINS AND ACCEPTING APOLOGY ................... 9

ACTIVITY #1 ............................................................................... 10

ACTIVITY #2 ............................................................................... 11

ACTIVITY #3 ............................................................................... 13

ACTIVITY #4 ............................................................................... 14

UNIT 4 ASKING FOR AND GIVING ADVICE ............................. 14

ACTIVITY #1 ............................................................................... 16

ACTIVITY #2 ............................................................................... 16

ACTIVITY #4 ............................................................................... 19

UNIT 5 MAKING SUGGESTION..................................................... 20

ACTIVITY #1 ............................................................................... 21

iv

ACTIVITY #2 ............................................................................... 22

ACTIVITY #3 ............................................................................... 23

ACTIVITY #4 ............................................................................... 23

UNIT 6 PHONE CALL SERVICE ..................................................... 24

ACTIVITY #1 ............................................................................... 25

ACTIVITY #2 ............................................................................... 26

ACTIVITY #3 ............................................................................... 26

ACTIVITY #4 ............................................................................... 27

UNIT 7 PHRASAL VERB .................................................................. 29

ACTIVITY #1 ............................................................................... 30

ACTIVITY #2 ............................................................................... 31

UNIT 8 PRESENT TENSE ................................................................... 34

ACTIVITY #1 ............................................................................... 35

ACTIVITY #2 ............................................................................... 36

ACTIVITY #3 ............................................................................... 37

ACTIVITY #4 ............................................................................... 37

UNIT 9 PAST TENSE ......................................................................... 38

ACTIVITY #1 ............................................................................... 39

ACTIVITY #2 ............................................................................... 40

ACTIVITY #3 ............................................................................... 41

ACTIVITY #4 ............................................................................... 42

UNIT 10 FUTURE TENSE ................................................................... 43

ACTIVITY #1 ............................................................................... 44

ACTIVITY #2 ............................................................................... 46

REFERENCES ................................................................................. 48

GLOSSARY .......................................................................................... 50