Organizational Citizenship Behavior as Mediation Effect of Employee Engagement Dimensions on Employee Performance (Study in Non-Star Hotel, Bali, Indonesia)

This study aims to determine the effect of employee engagement dimensions on organizational citizenship behavior and performance of non-star hotel employees in Bali. This study supported 150 respondents who are employees of non-star hotels in Bali. The analysis was performed using structural equation modeling SmartPLS 2.0. The results showed that the dimensions of vigor and dedication showed a significant positive effect on organizational citizenship behavior and employee performance but the absorption dimension showed no significant effect on OCB and employee performance. The results of this study also indicate that OCB is able to mediate partially the relationship of vigor dimension and dedication to employee performance. Based on three dimensions of employee engagement, the vigor dimension contributes most strongly to OCB while dedication contributes most strongly to employee performance. Of the four factors linked to performance, OCB has the greatest contribution.