Gambaran Mutu Pelayanan Kesehatan Gigi dan Kepuasan Pasien di Poli Gigi Puskesmas Abiansemal IV Badung

Abstract Introduction: Community Health Centers need to improve the quality of dental health services to improve patient satisfaction. Aim: The objective of this study is to obtain an overview of the quality of dental health services and patient satisfaction at Dental Poly of Community Health Center Abiansemal IV Badung. The specific objectives of the study are to 1) find out the procedure of dental health services at Dental Poly of Community Health Center Abiansemal IV Badung; 2) obtain an overview of the dimensions of the dental health services quality at Dental Poly of Community Health Center Abiansemal IV Badung; 3) obtain an overview of the characteristics of the patients at Dental Poly of Community Health Center Abiansemal IV Badung; and 4) obtain an overview of patient satisfaction with the dental health services quality at Dental Poly of Community Health Center Abiansemal IV Badung. Method: The research design used is descriptive research with time-sequential sampling. The sample size is determined with the Slovin formula. Results: The results of the study at Dental Poly of Community Health Center Abiansemal IV Badung were the dental health procedures starting from the patient registration to the patient's return, all dimensions of health services quality have been implemented. The majority of patients were 68.4% female, the age group 20-29 years were 34.2%, the senior high school education level was 53.9%, the funding source of BPJS was 90.8% and the frequency of the first visit was 50%. The quality of dental health services is expressed well by 3% of patients, and is expressed very well by 97% of patients Conclusion: According to this study, patients were satisfied with the quality of dental health services at Community Health Center Abiansemal IV Badung.