Management of Community Complaints Model Crowdsourcing Using Location-Based Services (Case Study of Gianyar Regency Government)

Smart City technology that utilizes communities in the network enables collaboration and increased community involvement. The Crowdsourcing Model provides an organization to receive complaints, feedback, proposals, and ideas from many people. With the Crowdsourcing model, the city government can receive complaints, input, and suggestions collectively from the city community. So far, public complaints in the district of Gianyar still use a very simple system. The data taken is still in the form of text that is less informative, so that it impedes coordination between relevant agencies to follow up on problems that occur in the city community. Management of public complaints through the Crowdsourcing model's public complaint information system using location-based services can collect community complaints data more efficiently and more informative because it is equipped with supporting data in the form of image media and location coordinates.