Folding Towel, Room Attendant Creativity Forms in improving Hotel Services.

Folding Towel, Room Attendant Creativity Forms in improving Hotel Services.

By: Agung Sri Sulistyawati

Faculty of Tourism, Udayana University, agungsri@unud.ac.id

Room Attendant is a Floor section officer who maintains cleanliness, beauty, comfort and completeness of the hotel guest rooms. One form of Room Attendant creativity is when arranging hotel towels in a guest room which is used as a very beautiful and unique decoration. What forms of towel decoration are you usually making? And how is the Room Attendant arranged? Interesting to discuss!

One of the hotel services that often attracts visitors is the creation of towels shaped like animals. In hospitality science called "Folding Towels" is the art of folding towels / towels that are made as a form of decoration that is very unique and beautiful in various forms from shapes that are very easy to make up to very complicated shapes. This may be familiar to people who specifically study hospitality. This Folding Towels aims to attract the attention of guests so that it looks elegant and beautiful when the guest enters the room, it will also provide added value to the service.

Is folding towel or towel creation can be found in all hotels? The answer is no because the hotel has a standard operating procedure (SOP) each in providing services to guests, in the sense that not all hotels provide folding towel service in their rooms. There are hotels that provide this folding towel service only on suite types, there are those who provide this folding towel service when there are honeymooners, VIP guests, and repeater guests, and there are also those who apply it in all rooms in the hotel and it all depends on the policy and the SOP rules of each hotel.

 What forms of towel decoration are you usually making?

There are many forms of towel decoration that can be made such as elephants, dogs, cats, snakes, squid, rabbits, turtles, lobsters, monkeys, crabs, ducks, dinosaurs, mice, bats, geese, love, flowers, cakes and others, all depend on the creativity of the Room Attendant. Of course you are curious about the unique and funny shapes that I said earlier. To find out the shape of towel decoration and how to make it can be seen on YouTube. This is the uniqueness of a Room Attendant in addition to cleaning hotel rooms and also rearranging all the goods and also make the bed. Likewise with towels that have been used by guests. The towel is formed into a cute doll by adding decorations such as eyes, ribbons or flowers to make it look more beautiful and attractive. The creation of the hotel towel art is enough to keep hotel guests entertained. Moreover, the forms can be different every day. Of course this will make hotel guests curious about other forms, if you stay more than 12 days. Do you think the Room Attendant will run out of ideas or not?

How does Room Attendant arrange a Folding Towel?

Usually this finished folding towel is placed in a place that is easily seen by guests such as on a mattress, on a pillow, and there is also on the table. Room Attendants are given freedom in creativity to make folding towels, and there are also those who adjust to the type of guests, for example; for honeymooners folding towel guests (2 love-shaped swans complete with a sprinkling of red rose petals) can be arranged on the mattress, can add a greeting card on the table with a bottle of champagne and ice bucket (for champagne it is usually a request from the guest or indeed policy from the hotel itself to provide). Room lights can be dimmed so that it gives a beautiful, comfortable and romantic impression.

Or it could also be the last night before the guest check out we can make folding towels such as elephants, dolls, monkeys, dinosaurs and others and then put on the guest bed pillow and add a card with goodbyes and hopes to return in time which is not too long.

To get excellent housekeeping services, the expertise of a room attendant in presenting the arrangement of the guest bedroom is a separate value that influences the subsequent services. Because in principle, a service that will be very influential from the first impression, ie since guests meet housekeeping staff or by seeing the neatness and beauty of the atmosphere in the room that he will occupy. If there are certain interesting things or habits from guests, make it a historical guest. If one day the guest checks in again at the hotel, it can be made a special treat or surprise for the guest concerned.