IMPLEMENTATION ARTICLE 18 OF CONSUMER PROTECTION LAWS IN SHORT-DELIVERY COMPANIES IN DENPASAR CITY

The long-term goal of this research is to find the elements of violations in Article 18 of Law Number 8 of 1999 so that public policies can be formulated to prevent violations in the future. This research uses empirical legal research because it examines the discrepancy between legal regulations (Article 18 UUPK) with standard agreements on express freight forwarding companies in Denpasar. The types of approaches used are: the statutory approach, and the fact approach. This research is analytical descriptive. This research uses primary data and secondary data. Primary data were obtained through interviews with express delivery companies in Denpasar City. Secondary data obtained by gathering legal theories, philosophies, and related legislation. The data is then processed qualitatively.

The initial stage of the research is to look for standard agreements made by express freight forwarding companies in Denpasar City through surveys and interviews. The agreement was analyzed based on its compliance with legal regulations (Article 18 of the Company Law) and elements of the exoneration clause. The results of primary data analysis are then analyzed based on legal theories and the values ​​of justice in the standard agreement, to formulate the initial public policy formulation. The results of the study were presented at the Focus Group Discussion to absorb criticism and suggestions related to legal theories, philosophies, and legislation that will be used to analyze and compile the final stages of public policy formulation. After the research is completed, it will be delivered at national seminars outside of the Province of Bali, namely the APHK seminar (Association for Civil Law Teachers), so that research outcomes take the form of: public policy formulation, published in the Kertha Patrika journal (indexed in SINTA 2) and Copyright registered at end of 2020.