Community Perceptions of Service Performance in the Acceleration Program for Increasing the Coverage of Population Document Ownership (P3CKDK) in Klungkung Regency.

Klungkung Regency is one of the areas in the province of Bali that has challenges in realizing a just population administration service. As one of the areas in Bali that has land and archipelago, the problem faced is the low coverage of ownership documents. Therefore, the Department of Population and Civil Registration of Klungkung District implements the Program to Accelerate the Increase in the Coverage of Ownership of Population Documents, the policy being an innovative step in overcoming population services in Klungkung Regency. Based on these problems, then in this study want to analyze community perceptions of service performance in P3CKDK in Klungkung Regency. The method used in this study is mix methods that uses quantitative methods in the public perception then followed by qualitative methods to explore existing data. Based on the results of the analysis shows that the program coverage index through the service location is getting the highest rating with the 196 index. Furthermore, the program suitability index shows service procedures and the absence of unofficial levies each has the highest value of 198. Then, the program access index is giving the same treatment in the service obtaining the highest value of 198. Furthermore, from the program accountability index where the service complaint facility gets the highest score 187. Furthermore, the last index is the program innovation index through the indicator of population administration services in a timely manner obtaining a value of 197. In general the program already good from the various indexes, but the challenge is the extent to which the achievements will come because this is a new program and the ability to increase service coverage.