ANTESEDEN NIAT MEMBELI PRODUK KOSMETIK RAMAH LINGKUNGAN THE FACE SHOP DI KOTA DENPASAR

ABSTRAK Tujuan penelitian ini adalah untuk mengetahui anteseden niat membeli produk kosmetik ramah lingkungan the face shop di kota Denpasar. Penelitian ini dilakukan di Kota Denpasar. Jumlah sampel yang diambil sebanyak 100 sampel dengan metode purposive sampling. Pengumpulan data dilakukan dengan kuesioner dengan skala Likert 1-5. Teknik analisis yang digunakan adalah analisis Regresi Linier Berganda. Berdasarkan hasil analisis ditemukan bahwa nilai pelanggan berpengaruh positif signifikan terhadap sikap, sikap berpengaruh positif signifikan terhadap niat membeli, norma subjektif berpengaruh positif signifikan terhadap niat membeli dan kontrol perilaku berpengaruh positif signifikan terhadap niat membeli. The face shop sebaiknya membangun hubungan yang baik dengan konsumen dengan cara menjadi pendengar dan memberikan solusi kebutuhan kosmetik konsumen. Strategi yang bisa diterapkan the face shop untuk meningkatkan niat membeli konsumen adalah bisa melakukan promosi kedalam target spesifik pelanggan setiap bulan atau mengunakan voucher. Kata kunci: nilai pelanggan, sikap, norma subjektif, kontrol perilaku, niat membeli ABSTRACT The purpose of this study was to find out the antecedents of the intention to buy the face shop environmentally friendly cosmetic products in the city of Denpasar. This research was conducted in Denpasar City. The number of samples taken was 100 samples using the purposive sampling method. Data collection was done by questionnaire with a 1-5 Likert scale. The analysis technique used is the analysis of Multiple Linear Regression. Based on the results of the analysis it was found that customer value had a significant positive effect on attitudes, attitudes had a significant positive effect on purchase intention, subjective norms had a significant positive effect on purchase intention and behavioral control had a significant positive effect on purchase intention. The face shop should build good relationships with consumers by becoming a listener and providing solutions to consumer cosmetic needs. The strategy that can be applied to the face shop to increase the intention to buy consumers is to be able to carry out promotions into customer specific targets every month or use vouchers. Keywords: customer value, attitude, subjective norms, behavioral control, purchase intention